6 hard skills or competencies (industry competencies) for Commercial Tire Technician I
Skill definition-Diagnosing, maintaining, repairing, and upgrading automobile components and systems to ensure safety, reliability, and optimal vehicle performance.
Level 1 Behaviors
(General Familiarity)
Lists the key considerations for selecting the correct automotive parts for vehicle repairs.
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Level 2 Behaviors
(Light Experience)
Selects and uses the appropriate diagnostic tools to identify and troubleshoot automotive issues.
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Level 3 Behaviors
(Moderate Experience)
Works collaboratively with team members to ensure the timely completion of servicing tasks.
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Level 4 Behaviors
(Extensive Experience)
Oversees the automotive servicing operations to ensure compliance with safety and quality standards.
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Level 5 Behaviors
(Mastery)
Stays abreast of the latest technological advancements to optimize maintenance and repair processes.
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Skill definition-Examining vehicles using different tools and techniques to ensure safety, regulatory compliance, and optimal performance standards.
Level 1 Behaviors
(General Familiarity)
Lists the commonly used diagnostic tools and techniques to identify the underlying cause of the automotive issue.
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Level 2 Behaviors
(Light Experience)
Uses basic inspection tools such as flashlights, mirrors, and magnets.
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Level 3 Behaviors
(Moderate Experience)
Uses advanced inspection tools such as borescopes, thermal cameras, and oscilloscopes to diagnose vehicle problems.
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Level 4 Behaviors
(Extensive Experience)
Reviews and interprets inspection reports to identify trends and develop recommendations for corrective action.
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Level 5 Behaviors
(Mastery)
Stays abreast of the emerging vehicle technologies and their impact on safety and inspection practices.
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2 general skills or competencies (Job family competencies) for Commercial Tire Technician I
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
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Level 3 Behaviors
(Moderate Experience)
Uses key performance indicators (KPIs) to measure goals for customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on the methods and formulas used to measure customer satisfaction data.
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Level 5 Behaviors
(Mastery)
Promotes interdepartmental collaboration to achieve service level agreements (SLA).
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Explains the importance the safety policies and procedures in reducing occupational risks.
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Level 2 Behaviors
(Light Experience)
Suggests amendments to the existing safety policies and procedures to ensure regulatory compliance.
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Level 3 Behaviors
(Moderate Experience)
Summarizes the details of safety procedures including the statement of policy and reduction of hazard practices.
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Level 4 Behaviors
(Extensive Experience)
Oversees the implementation of safety initiatives in adherence to established policies and procedures.
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Level 5 Behaviors
(Mastery)
Develops safety policies and procedures to control the risks associated with our business activities.
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8 soft skills or competencies (core competencies) for Commercial Tire Technician I
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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Summary of Commercial Tire Technician I skills and competencies
There are 6 hard skills for Commercial Tire Technician I, Automotive Services, Vehicle Inspection, Tire Servicing, etc.
2 general skills for Commercial Tire Technician I, Customer Satisfaction, Safety Policies and Procedures.
8 soft skills for Commercial Tire Technician I, Standard Operating Procedures (SOP), Attention to Detail, Maintaining Focus, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Commercial Tire Technician I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Maintaining Focus.